Terms of Service

1. The Services

MiraFlores provides an online platform for tax preparation: secure document intake, AI-assisted document extraction and organization, a guided tax organizer, preparation and electronic filing support, payment processing, status tracking, and branded workspaces for CPA firms.

Professional tax-preparation services themselves (the preparation and filing of your returns) are governed by the engagement letter you sign with MiraFlores or with the CPA firm serving you. If these Terms conflict with a signed engagement letter as to professional services, the engagement letter controls for those services.

2. Eligibility and accounts

You must be at least 18 years old to use the Services. You agree to provide accurate, current information when creating an account and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account.

Account owners may invite authorized users (for example a spouse, family member, or bookkeeper) and control what those users may do. You are responsible for the people you authorize. Notify us immediately at support@miraflores.ai if you suspect unauthorized use of your account.

3. Use of artificial intelligence

MiraFlores uses artificial intelligence to assist in delivering the Services — including reading and classifying uploaded documents, extracting figures, pre-filling your organizer, and flagging items for review. AI is a tool that assists, and does not replace, the professional judgment of the people responsible for your work: outputs that feed a filed return are subject to professional review consistent with our internal procedures under Treasury Circular 230.

As described in the applicable firm Terms and Privacy Policy, and only where permitted by applicable law and supported by any required notice, authorization, or consent, Customer Data may also be used to test, evaluate, train, fine-tune, validate, benchmark, and improve artificial-intelligence systems and to develop features, products, workflows, models, datasets, and technologies.

4. Your content and tax documents

You retain ownership of the documents and information you upload. You grant MiraFlores and its affiliates, contractors, subprocessors, technology providers, licensors, successors, and assigns a license to host, copy, transmit, access, analyze, process, store, display, transform, and otherwise use that content for the purposes described in these Terms, the applicable firm Terms, order form, and Privacy Policy, including AI-assisted processing, service improvement, artificial-intelligence development and training where permitted by law, security, analytics, and legal compliance.

You are responsible for the accuracy and completeness of the information you provide. Tax outcomes depend on the information supplied; providing false, incomplete, or misleading information may affect your returns and is your responsibility.

5. Electronic signatures and communications

You consent to transact electronically: to sign engagement letters and authorizations electronically, and to receive communications, notices, and documents through the portal and by email. Your electronic signature has the same legal effect as an ink signature. You may request paper copies of signed documents at any time.

6. Fees and payment

Fees for the Services are stated in your engagement letter, order form, or the pricing presented in the portal. Where card payments carry a processing surcharge, the surcharge is disclosed before you pay. Payments are processed by third-party payment providers; amounts already invoiced remain payable notwithstanding termination.

We may suspend access for accounts with amounts past due after reasonable notice. Fee disputes must be raised in writing within 60 days of the invoice date.

7. Acceptable use

You agree not to: (a) use the Services for any unlawful purpose or to submit fraudulent information; (b) attempt to access another person’s account or data; (c) reverse engineer, scrape, or copy the Services or build a competing product from them; (d) interfere with the operation or security of the Services; or (e) upload malicious code. We may suspend or terminate accounts that violate this section.

8. Confidentiality and IRC §7216

Your tax return information is used and disclosed only as permitted by Internal Revenue Code §7216 and related regulations, the consents you provide (including in the engagement letter), and applicable law. Our Privacy Policy describes our data practices in detail.

9. Intellectual property

The Services — including software, design, text, and trademarks — are owned by MiraFlores and its licensors and are protected by law. These Terms grant no rights in the Services other than the limited right to use them as intended. If you send us feedback or suggestions, we may use them without restriction or obligation.

10. Third-party services

The Services interoperate with third-party providers — including artificial-intelligence providers, cloud infrastructure, payment processing, transactional email, and other subprocessors. Those providers may process information for MiraFlores in connection with the purposes described in these Terms and the Privacy Policy. Your direct use of a third party’s service may also be subject to that party’s own terms, and we are not responsible for third-party services we do not control except as required by law.

11. Disclaimers

Except as expressly stated in these Terms or a signed engagement letter, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular tax outcome, refund amount, or government processing time.

12. Limitation of liability

To the fullest extent permitted by law, MiraFlores will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Services is limited to the fees you paid to MiraFlores for the Services in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability arising from fraud, willful misconduct, or gross negligence.

13. Indemnification

You will defend, indemnify, and hold harmless MiraFlores and its officers, employees, contractors, and agents from third-party claims arising from: (a) information or instructions you provide; (b) your unlawful use of the Services or material breach of these Terms; or (c) use of the Services by people you authorized. This obligation does not apply to the extent a claim results from our own fraud, willful misconduct, or gross negligence.

14. Term, suspension, and termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law, with notice where practicable. Sections that by their nature should survive termination (including confidentiality, payment obligations, disclaimers, limitations of liability, and dispute resolution) survive.

After termination we retain and dispose of records as described in our Privacy Policy and your engagement letter, and as required by professional and tax-recordkeeping obligations.

15. Dispute resolution; arbitration; class waiver

Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration on an individual basis. YOU AND MIRAFLORES EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. This section does not prevent either party from seeking relief in small-claims court for qualifying disputes or equitable relief for misuse of intellectual property or confidential information.

If you signed an engagement letter containing a dispute-resolution provision, that provision governs disputes about the professional services it covers.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, except as preempted by federal law (including the Federal Arbitration Act).

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date, and where appropriate we will notify you through the portal or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

18. Miscellaneous

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the remainder stays in effect. These Terms, together with your engagement letter and our Privacy Policy, are the entire agreement between you and MiraFlores regarding the Services.

19. Contact

Questions about these Terms: support@miraflores.ai.